get-woofy.com
Effective Date: 5 June 2026
Last Updated: 5 June 2026
Governing Law: State of Wyoming, United States
What this means for you: We process and dispatch orders quickly, use trusted global carriers, and keep you informed every step of the way. If anything goes wrong with your delivery, we are here to help.
Woofy ("we", "us", or "our") is committed to delivering every order safely, reliably, and as quickly as possible. All orders placed through https://www.get-woofy.com are processed with care and dispatched using a network of trusted international and domestic carriers.
This Shipping Policy applies to all orders placed through the Website and should be read alongside our Return, Refund & Subscription Policy and Terms of Service, both of which are published on the Website.
What this means for you: We typically prepare and dispatch your order within 1 to 2 business days. You will receive a tracking email as soon as your parcel is on its way.
All orders are processed and prepared for dispatch within 1 to 2 business days from the date and time your order confirmation is issued. Our fulfilment team operates Monday through Friday, excluding public holidays observed at our fulfilment center.
During promotional events, public holidays, or periods of exceptionally high order volume (such as major sales campaigns or new product launches), processing times may extend to 3 to 4 business days. Where this applies, we will display a notice on the Website and, where possible, notify you by email before or shortly after your order is placed.
Orders are not processed or dispatched on Saturdays, Sundays, or public holidays observed at our fulfilment center. Orders placed on these days will begin processing on the next available business day.
Once your order has been dispatched, you will receive a Shipping Confirmation Email containing your order number, the name of the carrier handling your shipment, your tracking number, and a direct link to track your parcel online. If you have not received a Shipping Confirmation Email within 3 business days of placing your order, please contact us at contact@get-woofy.com.
What this means for you: Our fulfilment center operates on an Asia-Pacific schedule (UTC+8). For US customers, orders placed during normal daytime hours typically begin processing the following business morning at our fulfilment center.
Our fulfilment operations run on a UTC+8 schedule. The daily cut-off corresponds to 15:00 (UTC+8) each business day. The table below shows the equivalent cut-off in US Eastern Time, both during Eastern Daylight Time (EDT, UTC-4) and Eastern Standard Time (EST, UTC-5):
| Order Placed | EDT (UTC-4) | EST (UTC-5) | Processing Begins |
|---|---|---|---|
| Before cut-off, Mon to Fri | Before 3:00 AM EDT | Before 2:00 AM EST | Same fulfilment business day |
| After cut-off, Mon to Fri | After 3:00 AM EDT | After 2:00 AM EST | Next fulfilment business day |
| Saturday | Any time | Any time | Next fulfilment business day (Monday) |
| Sunday | Any time | Any time | Next fulfilment business day (Monday) |
| Public Holiday | Any time | Any time | Next fulfilment business day |
Practical guide for US customers by time zone (before cut-off, on a weekday, begins processing that same fulfilment day):
What this means for you: We work with a network of trusted global carriers. Estimated delivery timeframes begin from the date your order is dispatched, not the date it is placed.
We ship via a selection of trusted carriers depending on your delivery location and the shipping method selected at checkout. Our carrier network includes USPS, UPS, FedEx, DHL Express, and national postal partners for last-mile delivery in specific regions. The carrier assigned to your order will be confirmed in your Shipping Confirmation Email.
The following timeframes are estimates from the date of dispatch. They are not guaranteed and may vary based on your location, carrier capacity, and customs processing for international orders. All timeframes are in business days (Monday to Friday, excluding public holidays).
| Destination | Shipping Method | Estimated Delivery |
|---|---|---|
| United States | Standard | 7 to 14 business days |
| United States | Express | 3 to 7 business days |
| Canada | Standard | 7 to 14 business days |
| United Kingdom | Standard | 3 to 7 business days |
| European Union | Standard | 5 to 10 business days |
| Australia & New Zealand | Standard | 7 to 14 business days |
| Rest of World | Standard | 10 to 21 business days |
For US customers: standard shipping to the continental United States typically arrives within 7 to 14 business days from dispatch. Express shipping typically arrives within 3 to 7 business days from dispatch. These are estimates and do not account for US Customs processing time, which is outside our control.
The shipping methods available to you, including Standard and Express options, will be displayed and calculated at checkout based on your delivery address, order weight, and dimensions. Not all methods are available to all locations.
What this means for you: Shipping fees are always displayed clearly before you confirm your order. We occasionally offer free shipping promotions.
Shipping fees are calculated dynamically at checkout based on your delivery address, the weight and dimensions of your order, and the shipping method selected. The applicable shipping fee will be clearly displayed during checkout before you are asked to confirm or pay for your order. No shipping surcharges will be applied after checkout confirmation.
We periodically offer free shipping on qualifying orders. Any free shipping promotion will be clearly communicated on the Website or by email. Minimum order thresholds, eligible products, eligible destinations, and promotional period dates will be specified at the time of the promotion. Free shipping promotions cannot be combined with other discount codes unless explicitly stated.
Express shipping is available to most destinations and is offered as an optional upgrade at checkout. Express shipping fees are calculated and displayed at checkout and are non-refundable once the order has been dispatched, except where a late delivery is directly attributable to our error.
Certain remote or hard-to-reach delivery addresses may attract additional carrier surcharges. Where applicable, such surcharges will be displayed at checkout prior to payment. If a remote area surcharge is identified after your order has been placed, we will contact you before proceeding with dispatch.
What this means for you: You will receive a tracking link by email as soon as your order is dispatched. Tracking updates may take up to 24 hours to activate after dispatch.
Once your order is dispatched, your Shipping Confirmation Email will include the name of the carrier handling your shipment, your unique tracking number, and a direct link to the carrier's tracking portal.
Tracking information is typically activated within 24 hours of dispatch. If your tracking link shows no movement after 48 hours, please allow one additional business day before contacting us, as some carrier systems experience brief delays in updating their portals following handover.
If your tracking information is unavailable, appears to be stalled, or you have concerns about the status of your delivery, please contact us at contact@get-woofy.com with your order number. We will liaise with the carrier on your behalf and provide you with an update within 2 business days.
What this means for you: Please double-check your delivery address before confirming your order. We cannot be responsible for delays or losses caused by an incorrect address you have provided.
You are solely responsible for providing a complete, accurate, and deliverable delivery address at checkout. This includes the correct unit or apartment number, street name, city, state, ZIP code, and country.
Woofy is not responsible for orders that are delayed, mis-delivered, returned to sender, or lost as a result of an incorrect, incomplete, or undeliverable address provided by you at checkout.
If you identify an error in your delivery address after placing your order, please contact us immediately at contact@get-woofy.com with your order number and the correct address. We will make every reasonable effort to update the address before dispatch. Address correction requests must be received before 3:00 AM EDT / 2:00 AM EST on the processing day to be actable. Once an order has been handed to the carrier, address changes are subject to carrier policy and cannot be guaranteed.
If a parcel is returned to us due to an incorrect or undeliverable address provided by you, or due to your failure to collect the parcel from a local carrier collection point within the carrier's stipulated holding period, we will contact you to arrange redelivery. All reshipping costs will be borne by the Customer and must be paid before the parcel is redispatched.
What this means for you: For international orders, your country's customs authority may charge import duties or taxes. These are entirely your responsibility and are not included in our prices or shipping fees.
Orders shipped to international destinations may be subject to customs inspection and may incur import duties, value-added taxes (VAT), goods and services taxes (GST), or other customs-related charges levied by the destination country's customs authority.
All customs duties, import taxes, brokerage fees, and related charges are the sole responsibility of the Customer and are not included in the product price or the shipping fee charged at checkout. Woofy has no control over these charges and cannot predict their amount in advance. Customs policies vary significantly by country and by product category. We recommend that you contact your local customs authority before placing an international order if you require clarity on applicable charges.
If a parcel is refused or returned to us because the Customer declined to pay applicable customs duties or import taxes, the order will not be eligible for a refund of the original shipping fee or any customs-related costs incurred. A refund of the product value only (less original and return shipping costs and any customs charges levied against Woofy) may be issued at our discretion upon the safe return of the item in its original, undamaged condition.
The Customer is the importer of record for all international shipments and is responsible for ensuring that the products ordered are lawful to import in the destination country. Woofy is not liable for any consequences, including seizure, destruction, or delay of goods, arising from the importation of products that are restricted or prohibited in the destination jurisdiction.
What this means for you: If your order arrives damaged or goes missing, contact us within 7 calendar days. We will investigate promptly and make it right.
If your order arrives in a visibly damaged condition, please accept the parcel and note the damage with the carrier at the point of delivery where possible; take clear photographs of the outer packaging and the damaged contents before discarding any packaging materials; and notify us within 7 calendar days of delivery by emailing contact@get-woofy.com with your order number and photographic evidence. Upon verification, we will, at our discretion and at no additional cost to you, (a) dispatch a replacement via express shipping, (b) issue a full refund to your original payment method, or (c) issue store credit of equal or greater value.
A parcel is considered lost if it has not been delivered within 10 business days beyond the latest estimated delivery date for your region. If this applies to your order, first check your tracking link and contact the carrier directly to confirm the current status; if the carrier cannot confirm delivery or locate the parcel, contact us at contact@get-woofy.com with your order number. We will open a formal investigation with the carrier within 2 business days of your report. Most carrier investigations are completed within 10 business days. Once the investigation is concluded and the loss is confirmed, we will offer you a replacement shipment or a full refund.
If your tracking information shows your parcel as delivered but you have not received it, please check with neighbours, household members, and any secure parcel drop or mailroom locations at your address; check whether the carrier left a delivery notification card or a photograph of the delivery location; and contact us within 7 calendar days of the marked delivery date at contact@get-woofy.com. We will work with the carrier to conduct a thorough investigation. Please note that Woofy cannot be held liable for parcels that are confirmed as delivered to the correct address and subsequently lost or stolen after confirmed delivery.
What this means for you: Delivery timeframes are estimates. Occasionally, delays occur due to factors beyond our control. We will always keep you informed and work to resolve the situation.
Woofy is not liable for delivery delays caused by shipping carrier operational delays or capacity constraints; customs inspection and clearance processes (including US CBP inspection); incorrect or incomplete delivery address provided by the Customer; failed delivery attempts due to the Customer's unavailability; or other factors outside our or the carrier's reasonable control.
Woofy shall not be liable for any delay in or failure to deliver orders arising from events beyond our reasonable control, including but not limited to natural disasters, acts of God, pandemic or epidemic, extreme weather conditions, fire, flood, earthquake, acts of terrorism or war, civil unrest, strikes or labour disputes, governmental restrictions or actions, or major disruptions to global carrier and logistics networks. In the event of a Force Majeure delay affecting your order, we will notify you by email as promptly as reasonably practicable; provide an updated estimated delivery timeframe where possible; and offer a full refund if the order cannot be delivered within 30 calendar days beyond the original estimated delivery date.
If your order's tracking information has not updated for more than 7 consecutive business days, please contact us at contact@get-woofy.com and we will investigate with the carrier on your behalf.
What this means for you: Once your order is handed to the carrier, the risk of accidental loss or damage transfers to you. This is standard practice across e-commerce retailers globally.
Title to and risk of loss of all products passes to the Customer upon our transfer of the products to the carrier for dispatch. From that point, responsibility for the safe transit of the goods rests with the carrier, subject to the carrier's own terms and liability provisions. Where a parcel is lost or damaged after being handed to the carrier, and the loss or damage is not attributable to inadequate packaging on Woofy's part, Woofy will make commercially reasonable efforts to assist you in pursuing recovery under the carrier's liability framework, or will apply its own goodwill remedies as described in Section 9 of this Policy.
What this means for you: If you refuse a delivery or fail to collect your parcel from a carrier holding facility, reshipping fees will apply.
If you refuse a delivery without prior written authorisation from Woofy, or if a parcel is returned to us due to your failure to collect it from a carrier holding facility within the carrier's stipulated holding period (typically 15 calendar days from the first delivery attempt), the following will apply: the original shipping fee is non-refundable; all reshipping costs must be paid by the Customer before redelivery is arranged; and if you do not wish to have the parcel reshipped, a refund of the product value only (excluding all original and return shipping costs, and any import or customs charges) will be issued once the parcel is safely received back at our facility in its original, undamaged condition.
Where a parcel is returned to us after the carrier's holding period has expired, we will contact you by email within 5 business days of receiving the return. If we do not receive a response within 14 calendar days of our notification, we reserve the right to process the parcel in accordance with applicable law.
We reserve the right to update or amend this Shipping Policy at any time to reflect changes in our shipping operations, carrier partnerships, or applicable law. When we make material changes, we will update the "Last Updated" date at the top of this page; post the revised Policy on the Website; and, where changes materially affect your rights or the terms of an order already placed, notify you by email to the address associated with your account with at least 14 calendar days' notice before the changes take effect. Your continued use of the Website after the effective date of any revised Policy constitutes your acceptance of the changes.
What this means for you: Our team responds within one business day. For urgent shipping matters such as address corrections, please mark your email subject line accordingly so we can prioritise your request.
For all shipping, delivery, tracking, and logistics enquiries:
Website: https://www.get-woofy.com
Email: contact@get-woofy.com
Response Time: We aim to respond to all enquiries within one (1) business day.
Quick reference for contacting us by subject:
| Subject | Email Subject Line |
|---|---|
| Address correction (urgent, before dispatch) | URGENT, ADDRESS CORRECTION, [Order Number] |
| Lost or missing parcel | LOST PARCEL, [Order Number] |
| Damaged on arrival | DAMAGED ITEM, [Order Number] |
| Tracking not updating | TRACKING ISSUE, [Order Number] |
| General shipping enquiry | SHIPPING ENQUIRY, [Order Number] |